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3 Ways to Improve Your Association’s Programs

Posted on March 24, 2017 · Posted in Board of Directors

Getting better every single day should be the goal of every association. And one area on which you should be constantly striving to improve is ensuring the quality and effectiveness of your programs. For the purposes of this discussion, association programs refers to the array of programs, services and initiatives..
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Association CEOs: Respect Your Board

Posted on March 17, 2017 · Posted in Board of Directors

Association CEOs: Don’t refer to the board of directors for whom you work as “your board”. As in, “My board does this” or “My board does that.” Referring to the association board of directors, the highest governing authority at the association at which you are employed, as “your board” is..
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Competition Will Be the End of Your Association

Posted on March 10, 2017 · Posted in Governance

It is very hard for a bad association to go away. Associations that are badly governed, that are not properly focused on a strategic plan, that are not truly meeting the needs of their members… even these bad associations never go away and just keep on limping along. But that..
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Association Boards: Praise Your CEO!

Posted on March 3, 2017 · Posted in Board of Directors

The CEO of your association has obviously had a successful career or they would not be your CEO. They have moved up the ladder, addressed challenges and opportunities, and demonstrated their leadership capabilities. And they finally landed a coveted CEO position at your organization. Someone this successful doesn’t need to..
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Micromanage: Never Use This Word Again

Posted on February 24, 2017 · Posted in Miscellaneous

If you have ever spent any time serving on an association board or working as association staff, you have heard the word “micromanage” pop up… usually in a heated discussion: “The Board is always trying to micromanage my job as CEO of the association!” “As a board member, I feel..
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Is Your Association Clumsy?

Posted on February 10, 2017 · Posted in Governance

Does your staff trip all over themselves as they attempt to do their work? When a decision needs to be made, does everyone stop in their tracks in order to try to figure out who makes the decision and how it gets made? Does your policies and procedures manual weigh..
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How To Address Bad Board Behavior

Posted on February 3, 2017 · Posted in Board of Directors

Last week we talked about the necessity of addressing bad board behavior at your association. This week we’ll talk about how to address the behavior. Association board members who are behaving inappropriately (including sharing confidential information about board deliberations with others, intentionally misrepresenting information so as to advance an issue..
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Addressing Bad Board Behavior: Don’t Be Afraid

Posted on January 27, 2017 · Posted in Board of Directors

During my career in association management and consulting, I have seen some very bad behavior on the part of individual board members. Lying, manipulating, bullying. Using the association to advance their own personal business interests. Inappropriately using their position on the board to advance their effort to move up the..
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Association Presidents: The CEO Is Not Your Employee

Posted on January 20, 2017 · Posted in Board of Directors

Some association member leaders, when they rise to the position of president at their association, think that they have become the boss of the association and start bossing people around. Specifically, they think that the CEO of the association is someone to whom they can give directives and that the..
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Boards and CEOs: Get On the Same Page

Posted on January 13, 2017 · Posted in Board of Directors

“You didn’t meet our expectations,” said the board member. “Yes I did,” said the CEO. “See, here is the memorandum I shared with you on the first day I began as your CEO. I have met and exceeded the expectations laid out in the memo that the board approved.” “Our..
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